Terms of service
Software Policy
All Sales are FINAL on Software Purchases. The customer thereby understands that he/she owns the license but not the software. Any sale of the customers POS hardware and/or computer with software included, will have to be transferred to the new purchaser or they may contact INET GROUP, LLC and purchase a new user license.
Menu Programming
INET GROUP, LLC provides, as a service, basic menu programming. Menu programming will only begin after receipt of the customers Menu and completed Menu Development Questionnaire. The information provided must include the accurate items, pricing, and modifiers. INET GROUP, LLC will allow for up to 3 revisions within the first 30 days at no additional cost. INET GROUP, LLC does not include inventory set up with their Menu programming services.
Customer Service
Free support is provided for customers that maintain an active merchant account set up through INET GROUP, LLC. Customers that do not have merchant account setup by INET GROUP, LLC will be provided with free support for the first 30 days, within normal business hours of (Mon- Fri, 10:30 am-6:30 pm EST). Customers who do not have an active merchant account established by INET GROUP, LLC, will be subject to service charges for any and all support after the customers first 30 days. (Remote support by e-mail and telephone support is available for a monthly service fee of $39.99 per month for the first 2 stations, and 49.99 per month for 3 or more stations. Customer must complete a signed service agreement.
INET GROUP, LLC will provide support via internet login, email, or phone. Onsite service can be supplied in all 50 states and zip codes within the United States as a paid service.
Customer's Responsibility
INET GROUP, LLC is not responsible for Internet service availability or network conflicts in your location. Although we try our best to help our customers in these issues, some cases may require the customer to contact their third-party service provider and or service contractor. It will be the responsibility of the customer to perform initial calibration and ongoing maintenance for all equipment that that is subject to regulatory inspection. This includes but is not limited to; scales, optical scanners and barcode printing equipment.
Installation
The customer will be responsible for all networks cabling that will need to be run through walls ceilings or under floors. INET GROUP, LLC will only provide network cables that are intended to be exposed. Onsite setup can be provided for additional fee $75 per station on the customers POS Invoice.
In the event the customer will need wiring, INET GROUP, LLC can provide wiring at an additional fee of $150 per drop on the customers POS Invoice.
CPU Hardware
All preconfigured point-of-sale computers are shipped within the specifications of the Pos software being licensed. Any modifications to the hardware or introduction of any non-approved software will not be supported by INET GROUP, LLC. If it is determined that any additional hardware or software has caused a failure in the Pos software, INET GROUP, LLC will not provide support. INET GROUP, LLC will not support any system that contains viruses, malware, adware, Trojans or any other internet based infections.
System Returns / Restocking Fees
All INET GROUP, LLC, merchandise or equipment purchases must be returned in the original box in the original condition with the sales receipt within 7 days of the purchase date. Any merchandise returned without the receipt or any defect shall not be accepted. Only unopened paper or ink cartridge(s) will be accepted for return. There will be a 15% restocking fee for all returns.
Technical Support
consists of direct personal attention to the Users immediate problem. It is not a magical or instantaneous fix to the problem.
Rather, it is a competent and trained professional technician at the other end of the phone, ready, willing, and able to help the user determine what the problem is and what the best solution may be. The technician usually has the resources to make the solution happen. The most important ingredient to the fix is usually the cooperative observation of the User in assisting the diagnostics of the technician.
Maintenance
consists of periodic diagnostics and adjustments to the software and hardware configuration and file structure on the hard drive. Open software systems are subject to outside and third-party contact that can corrupt and damage your digital information and hardware. Unexpected emergency and downtimes can be caused by failure to backup, virus scan, upgrade your software regularly, and failure to provide proper power to the hardware. This is the responsibility of the User. To assist the business operator using INET GROUP, LLC P.O.S. software and systems.
Manufacturer's Warranty and Warranty Information
All products are sold with the manufacturer's warranty and no other warranty is offered by INET GROUP, LLC. The manufacturer's warranty begins on the date of the original shipment to the purchaser. Defective products will be handled by the manufacturer, NOT INET GROUP, LLC. The manufacturer's warranty is contingent upon the proper use of the hardware and/or software in accordance with the instructions and specifications published by the manufacturer. The manufacturer's warranty is void as to any products that have been repaired or modified by persons other than those authorized representatives of the manufacturer or which have been subjected to misuse, negligence, or accident at the hands of the purchaser.
Excluded Service: INET GROUP, LLC is not obligated to provide service under the Agreement for service necessitated by vandalism, theft, misuse, hardware malfunction, neglect, acts of third parties, fire, water, casualty, act of God, mob violence, labor disputes, malfunction of affiliated equipment, unauthorized modification of the software, electrical failure, failure of internet/ internet service provider, accidents, climatic conditions, or from other causes unrelated to the ordinary operation of the software. This Agreement is void if service is performed on the software by unauthorized individuals, or if attempts are made to modify the software or use the software in a manner not set out in the instruction manual or license agreement. Should it be necessary to perform services outlined in this agreement at the Customer's site, Customer shall be responsible for actual out-of-pocket expenses incurred in travel
Other Charges, not included in the following pre-paid support services that the User shall be responsible to pay include, but are not limited to; shipping & handling costs, any assessed taxes on charges incurred, system location charges necessary to facilitate cabling, power or phone access, And the assessment of costs related to a User who fails to provide; necessary and properly rated and protected electrical and phone service, or any relevant information necessary to complete system repairs by the technician, and proper care for the protection of the system as described in owners and operators manuals. A User who allows a 3" party to perform services on either the software or hardware system during the term of this contract may incur additional charges to repair the system. Covered fixes under this contract only relate to systems that have been exclusively maintained by the User and INET GROUP, LLC. during the term of this contract.
After the initial term of this contract has expired, this contract and all the terms and conditions herein shall remain in force from year to year unless terminated by either party giving written notice 30 days prior to termination. Failure to make prompt and continued payments due at any time shall constitute immediate default without notice. In case of default prior to the completion of the initial term, user agrees to pay the remaining balance due plus any collection costs upon demand to INET GROUP. LLC.
For each of the following pre-paid plans this contract shall commence on the date of acceptance or 30 days after new installation